Refund and Returns Policy

Last Updated: November 7, 2026

At Nawab Organic Store, we are committed to providing high-quality organic products and a reliable shopping experience. Your satisfaction and trust are important to us.

We understand that sometimes a product may not meet your expectations. If you are not satisfied with your purchase or experience an issue with your order, you may request a return or refund in accordance with the terms outlined below.

1. Return Eligibility

Customers may request a return within 7 days of receiving their order.

To qualify for a return, the following conditions must be met:

• The product must be unused and in its original condition.
• The product must be returned in its original packaging, including all labels, seals, and accessories, where applicable.
• The product must not be damaged, altered, or tampered with.
• The return request must be submitted within 7 days of the delivery date.
• The returned product must meet our inspection and verification requirements.

Nawab Organic Store reserves the right to inspect returned products before approving any refund, subject to applicable consumer protection laws.

2. How to Request a Return

If you are dissatisfied with your purchase or experience any issues with your product, please follow these steps:

Step 1: Contact Customer Support

Contact our customer support team within 7 days of delivery. Provide your order number, product details, and reason for requesting a return.

Step 2: Prepare Your Product

Ensure that the product is unused, undamaged, and securely packed in its original packaging.

Step 3: Ship the Product

Once you have received return instructions from our support team, send the product to our designated return address using a reliable courier service.

Step 4: Product Inspection

After receiving your returned product, our team will inspect it to verify its condition and eligibility.

Step 5: Refund Confirmation

Once the inspection is complete, we will notify you whether your refund request has been approved or rejected.

3. Return Shipping Charges

Customers are responsible for arranging and paying the courier charges associated with returning products to Nawab Organic Store.

We recommend using a reliable courier service that provides shipment tracking.

Customers are responsible for ensuring that returned products are properly packaged and protected against damage during transportation.

Return shipping charges are generally non-refundable unless otherwise agreed upon by Nawab Organic Store or required by applicable law.

4. Product Inspection & Verification

Every returned product undergoes an inspection after arriving at our facility.

Our team will verify that:

• The product is in its original condition.
• The product has not been used, damaged, or altered.
• The original packaging and required seals are intact.
• The returned item complies with our refund and return requirements.

Once the inspection is completed, we will communicate the outcome to the customer.

If the product meets all eligibility requirements, the refund will be approved.

If the product fails to meet these requirements, the refund may be rejected, subject to applicable consumer protection laws.

5. Opened or Used Products

For hygiene, quality assurance, and product safety reasons, opened or used products are generally not eligible for standard returns.

However, exceptions may apply if:

• The product was delivered in a defective condition.
• The customer received an incorrect product.
• The product was damaged before or during delivery.

Such cases will be reviewed individually by our customer support team.

Customers may be required to provide photographs, order information, or other relevant evidence to support their claim.

Approval will depend on verification of the issue and applicable consumer protection laws.

6. Refund Rejection Conditions

A refund request may be rejected under the following circumstances:

• The return request is submitted more than 7 days after delivery, except where applicable law provides otherwise.
• The returned product is used, damaged, broken, or altered by the customer.
• The original packaging, seals, or essential components are missing or damaged.
• The product has been tampered with or improperly handled.
• The product is damaged during return shipping due to inadequate packaging.
• The returned product does not meet the conditions outlined in this policy.

If a returned product fails our inspection, the customer will be informed of the reason for rejection.

No refund will be issued for ineligible returns, except where otherwise required by applicable law.

7. Refund Approval & Payment

Once the returned product has been received, inspected, and approved, Nawab Organic Store will initiate the refund process.

Approved refunds will be issued through one of the following methods:

• Bank transfer
• JazzCash
• Easypaisa

Our customer support team will contact the customer to confirm the appropriate refund method and obtain the necessary payment details.

Refund processing may take additional time depending on the selected payment service or banking provider.

Refunds will only be processed after the returned product has successfully passed inspection.

8. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support team as soon as possible.

To help us resolve the issue, provide:

• Your order number
• A description of the issue
• Clear photographs of the product and packaging, where possible

Our team will review your claim and provide instructions regarding the next steps.

Verified claims involving damaged, defective, or incorrect products will be handled fairly and in accordance with applicable consumer protection laws.

9. Important Return Guidelines

To ensure a smooth return process, please keep the following guidelines in mind:

• Contact our customer support team before sending any product back.
• Always use the return address provided by our team.
• Retain your courier receipt and tracking information until the return process is completed.
• Ensure that all returned items are properly packed to prevent damage.
• Do not send products without first obtaining return instructions.

Nawab Organic Store is not responsible for returned products that are lost or damaged due to improper packaging or courier handling, except where responsibility is imposed by applicable law.

10. Contact Us

If you have questions about our Refund & Return Policy or need assistance with a return request, please contact our customer support team through the official contact details provided on our website.

Nawab Organic Store

Website: https://nawaborganicstore.com

Our team is committed to addressing customer concerns and ensuring a transparent and fair return process.

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Note: Nawab Organic Store reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be published on this page. Nothing in this policy limits customers’ rights under applicable consumer protection laws.